EXPERTS IN HOSTED VOICE SERVICES

Silverline Cloud Voice from Bluecube

So what exactly is hosted voice and how will it benefit my business?

More businesses than ever are opting to replace legacy on-site (PBX) phone systems with a hosted voice alternative. This brings many benefits:

  • Low capital expense
  • Fully scalable
  • Significantly lower call charges
  • Feature rich functionality
  • Bespoke packages feauture & call packages
  • More effective call management

What do I need to run Silverline?

A Silverline hosted voice solution will need a suitable & stable internet connection. Bluecube will help to ensure that a suitable connection is available or offer an alternative if good connectivity at your business address is not available.

What are the costs?

For a limited time £12.95+VAT per month will get you a high specification IP phone on your desk with the following features inlcluded:

  • Unity Lite - desktop call control software
  • 3 way call conferencing
  • Call transfer
  • Basic call logs
  • Hot desk guest option


IT

  • DR planning for voice
  • Hacking defence
  • Management of moves & changes
  • Optimise use of PC & mobile devices

How Cloud PBX adds value across the whole business

Reception

  • Easy call management
  • Auto or managed overflow team


Customer Service

  • Call queues to improve customer experience at busy times
  • Welcome/Comfort messages
  • Queue & hunt group management facility
  • Improve customer retention

CEO

  • Record and listen back to managers internal calls
  • Managers often considered to be the main catalyst for inefficiency & disaffection within the general staff and management style can be supported with training

HR

  • Record staff for training
  • Record call to protect staff from abuse
  • Provide flexible working; General, Maternity, Off colour but not ill, Reduce staff churn, Reduce sick days

How Hosted/Cloud based PBX solutions can help your business

  • Low cost call recording
  • Mobile extension/mobile convergence
  • Device options include desk phones, PC soft phones, smart phones & tablet apps
  • Advanced call reporting results in fewer missed calls & better customer experience
  • Office worker, home worker, remote worker integration
  • Credit locking , anti-fraud protection
  • Low or no capex
  • Portal management & line reporting
  • IP Services
T41P
T41P IP Phone


Not every cloud solution has a silver lining, but ours does

Terminals

ipecs
ipecs
ipecs
ipecs


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