No Disruption for Krantz Designs

Krantz

Krantz Designs are specialists in bespoke kitchens, fitted furniture and wet-room bathrooms and the company also carry out essential building work necessary for the interior finishes they provide. The company was founded in 2004 by Managing Director Jamie Krantz, who has grown the business into the company it is today; with commissions not only in England but also Europe as well as press coverage in both national magazines and main-stream television.

Bluecube took over the management of the communication services for the business in 2015...

  • Challenge: To oversee and manage a fast-growing business with an office move to a brand-new showroom.
  • Solution: A scalable, multiple user cloud based Silverline voice solution running over a superfast fibre-to-the-cabinet internet service, all managed and billed by Bluecube.
  • Result: A unified communications environment using next generation communications delivering the features and scalability required by the client.

Scalable, Resilient, Effective

Krantz first approached Bluecube for advice on a new phone system for their office. Managing Director Jamie Krantz advised Bluecube’s implementation team of his plans for the business to grow even further in the next two years, so a scalable system with the ability to be moved/deployed in multiple offices was critical. Bluecube recommended Silverline, our hosted PBX solution which would give the business all the tools and features it needed to provide first class customer service. Yealink T41P desk phones were deployed across the business with HD voice quality. Bluecube also recorded an auto-attendant so that inbound calls could route through to the correct area of the business. A music-on-hold option was provided so that Krantz could promote different areas of the business at different times of the year to maximise marketing and ultimately sales opportunities.

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Faster Internet... Fast!

After a year of using Bluecube’s system the business announced it was opening a kitchen showroom in the upmarket Bailgate area of Lincoln.

Bluecube worked to a tight time schedule to get the new internet connection installed and tested in time for the move. A fibre-to-the-cabinet service was chosen and Bluecube oversaw the Openreach site visit as well as the Silverline phone system move. The office move was completed with no disruption to the day-today running of the business as call forwards were pre-configured to ensure no calls were missed and clients still received the same first-class service during the move.


The final word

Jamie Krantz was full of praise for the original installation and the later showroom move completed by Bluecube: "The systems and service provided by Bluecube has been first class from day one. Having a local provider has really helped reduce support timescales when an onsite presence is required too. We really rate Bluecube as our communications partner".

A free communications review from Bluecube analyses the tariffs and services that are available across all communications operators. Bluecube can then help to make a recommendation that fits perfectly with your business requirements. Contact the team today and find out if there are improvements and savings to be made across your current business communications infrastructure.

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